Contact information

Contact Policy – International

Last Updated: August 24, 2025

At My Store, we value open communication with our customers and aim to provide timely assistance for any inquiries, questions, or concerns regarding our products, services, orders, shipping, or any other aspect of your experience. This Contact Policy explains how you can reach us and how we handle your inquiries in compliance with applicable international, U.S., and EU regulations.

1. Contact Methods

You can contact us at any time via email:
📧 miguelmedina19980601@gmail.com

We may respond to inquiries related to:

  • Orders, including status, modifications, cancellations, and tracking

  • Shipping or delivery issues

  • Returns, refunds, and exchanges

  • Product information, availability, or support

  • Feedback, complaints, or other general inquiries

2. Response Times

We strive to respond to all customer inquiries within 2 business days. Response times may vary during peak periods, weekends, or public holidays, but we will make every effort to reply promptly.

3. Information You Provide

When contacting us, please provide accurate information, including:

  • Your name

  • Order number (if applicable)

  • Email address used for your purchase

  • Clear description of your question or concern

This ensures we can address your inquiry efficiently and accurately.

4. Handling Personal Information

Any personal information you provide when contacting us will be handled in accordance with our Privacy Policy. This includes complying with:

  • U.S. federal and state privacy laws

  • European Union General Data Protection Regulation (GDPR)

  • Other applicable international data protection regulations

We will use your contact information only to respond to your inquiry and to improve our services, unless otherwise stated or required by law.

5. Limitations

  • We do not accept contact submissions that are fraudulent, abusive, harassing, or unlawful.

  • You are responsible for ensuring your messages are accurate and truthful.

6. International Compliance

This Contact Policy is designed to comply with the regulatory requirements of multiple jurisdictions, including:

  • United States: Consumer protection and data privacy requirements

  • European Union / EEA: GDPR and consumer rights directives

  • Other countries: Best practices for customer service, privacy, and transparency

7. Changes to This Contact Policy

We may update this Contact Policy at any time to reflect changes in laws, operational practices, or business needs.

  • The “Last Updated” date will indicate the current version.

  • Continued use of our Services or contacting us constitutes acceptance of any updates.

📧 Contact Email: miguelmedina19980601@gmail.com